Shipping Policy
At Terra & Tonic, we aim to provide a seamless and efficient shipping experience for our customers. Please read our shipping policy carefully to understand our delivery terms and charges.
1. Shipping Destinations
We currently ship to the United Kingdom and select European countries.
We only offer shipping outside of the UK and Europe on demande
2. Shipping Charges
United Kingdom: A flat shipping fee of £3.50 applies to all orders.
Shipping is free for orders over £24.99
Europe: A flat shipping fee of £9.99 applies to all orders.
Shipping is free for orders over £44.99 & within European union
Shipping fees are non-refundable in case of returns, unless the item is faulty or incorrect.
3. Processing & Delivery Times
Orders are typically processed within 1-2 business days.
UK deliveries usually arrive within 3-5 working days from dispatch.
European deliveries typically take 5-10 working days from dispatch.
During peak periods or due to unforeseen delays, shipping times may vary.
4. Order Tracking
Once your order has been dispatched, you will receive an email confirmation with tracking details where applicable.
If you do not receive a tracking number, please contact us at info@terraandtonic.co.uk
5. Address Accuracy & Delivery Issues
Customers are responsible for providing an accurate shipping address at checkout.
We are not liable for orders lost due to incorrect shipping details provided by the customer.
If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.
6. Lost or Delayed Shipments
If your order does not arrive within the estimated delivery timeframe, please allow an additional 5 working days before contacting us.
For lost or undelivered orders, please email info@terraandtonic.co.uk with your order details so we can investigate the issue.
7. Contact Us
If you have any questions regarding our shipping policy, please contact us:
Email: info@terraandtonic.co.uk
Business Address: 124 City Road, London, England, EC1V 2NX